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Bulletins
Billesdon Sugery Extension Plan
The Billesdon Parish Plan, drawn-up by the Parish Council, indicated a desire among local residents for an extended range of services to be provided at the practice. Extra services asked for included Physiotherapy, Optometry and Chiropody.
In order to house such services, and bring the Health Visitor down on to the ground floor, it is necessary to add two more ground floor consulting rooms at our Billesdon premises – to which end an application for planning approval was submitted to Harborough District Council: http://www.harborough.gov.uk/planning/
Planning permission has been granted and the practice is now in discussions with the Primary Care Trust regards funding.
New Branch Surgery
Our new branch surgery at Bushby was completed ahead of schedule and opened to the public on 8th May 2007. The new premises offer a much improved environment and a fully functional treatment room that has enabled us to extend our range of nursing services.
New Patient Survey Results
The practice recently undertook its forth annual survey of patients’ opinions on the quality of service that the practice offers. The results continue to show high levels of satisfaction with the practice’s services – which are also considered to be better than the national benchmarks in nearly all areas.
2007/08 Results
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PRACTICE SCORE |
NATIONAL BENCHMARK |
DIFFERENCE |
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Mean % |
Mean % |
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| Access |
69.6 |
64 |
+5.6 |
| Receptionists |
79.5 |
77 |
+2.5 |
| Continuity Of Care |
76.6 |
69 |
+7.6 |
| Communication |
83.7 |
83 |
+0.7 |
| Enablement |
63.5 |
66 |
-2.5 |
| Overall Satisfaction |
83.8 |
81 |
+2.8 |
Please click here to see the full results report.
The practice is pleased that it continues to score above national average, but would like to improve its service still further – and will therefore be putting plans in place in the coming weeks in order to improve its performance in next year’s survey. If you would like to comment on these results please use the e-mail link on the ‘Contact Us’ page of this site.
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