Patients are able to leave us comments and feedback while waiting to see a clinician. We also collect reviews and comments from the NHS website (formerly NHS Choices), greetings cards and hand written letters. We read and keep all comments (both positive and negative) and share them with all of the staff.

Here are just some of the many positive comments we have received over the years.

  • Pleasant helpful reception, friendly comfortable waiting area.

  • Billesdon Surgery has been the best surgery ever.

  • All the nurses are fantastic.

  • I saw the doctor twice last week and was very pleased and impressed. She was professional, thorough and explained everything very well.

  • The best doctors I have ever been to in my life, the staff are fantastic and so well mannered. You are a credit to the NHS.

  • The dispensary has improved hugely. The staff are much more friendly and helpful.

  • You are very good.

  • I would like to thank all the staff so much for their help and I have never come across such a lovely surgery.

  • Thank you for allowing us to be able to drop in and see a doctor. It’s so much easier than trying to make appointments. It’s a fantastic system at Billesdon.

  • I would like to thank you especially and all the staff at the surgery, on behalf of all our family for looking after my parents over the years and for the kindness you have shown towards them.

  • To all the staff – I would like to say thank you for looking after me! All of you are really always kind and polite – Doctor’s, nurses, Receptionists and Dispensary people. Many, many thanks.

  • The doctors at this surgery are kind, considerate and consummately professional –

  • Staff are helpful and demonstrate a well led service. The surgery is very clean, doctors listen to you and give patients time. This practice has been assessed by CQC as good and has turned itself around. A great achievement. Open surgery is unique these days, don’t let it go.

  • Always made welcome by staff, clean and tidy. Waiting times not too bad, Dr’s very good.

  • (from a family who have moved to another surgery) We would like to thank all the doctors and staff, past and present, for the excellent service and attention we have received during the last thirty years. It’s always been comforting to know that if we had a medical problem you were always there to help.

  • I am always impressed by the efficiency and kindness shown by all the staff, also manage despite all the pressures upon them!

  • Clean and presentable waiting area.

  • The availability of the morning open surgery is an important service. To be able to see a doctor without waiting for an appointment is reassuring.

  • We moved to Billesdon Surgery around 3 years ago and in that time we have always had the most fantastic care. Having lived in a number of areas within the UK, we have never experienced a surgery that is so reliable, diligent and professional. The receptionists are extremely friendly and helpful. The surgery seems to run like clockwork as we’ve never had to wait too long for our appointment. From the doctors to the nurses, the midwives to the receptionists – they are all an absolute credit to the surgery. Thank you!

  • My heartfelt thanks to everyone at Billesdon Surgery and pharmacy who helped organised a dose of anti-biotics. I’m most grateful for quick-thinking staff!

  • I have always been impressed by the level of care here. I’ve always been seen by a GP on the same day.

  • Really appreciative for all of the care from the Billesdon GPs – always very kind, tolerant and knowledgeable. Thank you!

  • I feel that Billesdon Surgery has always (and still does) provides an excellent and efficient service. I am grateful, lucky and privileged to have such a good surgery on my doorstep.

  • (from a thank you card from a patient) Thank you for all the lovely care and support you gave me over my recent illness. I cannot thank you enough.

  • Outstanding caring surgery.

  • Saw the doctor this morning, I found her extremely helpful and I was very impressed with her treatment and support.

  • Appointment was on time and it was very quick and painless! Very efficient and friendly.

  • A brilliant service 5*.

  • Billesdon Surgery is the best, we are very well looked after and welcome.

  • We have the best medical practitioners I can remember since becoming a patient here 42 years ago. The open surgery is a huge asset and should always be kept.

  • I for one would recommend this outstanding surgery to anyone seeking medical help. Friendly faces from reception right through to the people in the magazines, accomplished by expert treatment.

  • Everyone always kind and helpful.

  • Kind and caring doctors, friendly and helpful support staff. Helpful telephone manner. All excellent.

  • We have always used this GP service/pharmacy for twenty years. Always friendly, supportive and available. Good medical practice, kind staff and a vital service. Thank you.

  • Thank you for providing such a consistently good service. Your staff are always patient and careful.

  • Reception – most helpful – excellent. Dispensary – most helpful – excellent. Doctors – very very good especially in emergency situations.

  • Brilliant service from all staff – Thank you!

  • Relatively new to the surgery – very pleased, always clean and nice atmosphere. Easy to get an appointment.

  • The staff are consistently friendly, helpful and still professional. V. lucky to have such a great service in the area. Thank you to all.

  • Excellent.

  • Great friendly service. Thank you for looking after us.

  • We are so lucky to have a surgery like this one. Especially the open one. Everyone is so cheerful and helpful, can’t find a fault with it at all. Keep up the good work.





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