News

Online Bookable Appointments

You can now book a face-to-face appointment with a doctor at the surgery from your preferred online service provider (SystmOnline, NHS App, Airmid or other provider).

If you do not currently have an online account please apply for one by completing this form and returning it to the surgery. Or you can register with the NHS App without needing to contact the surgery. Please follow this guide on how to register yourself with the NHS App.

Available appointments are currently limited to:

  • Face-to-Face with a Doctor.
  • Blood Tests with a Health Care Assistant.

More appointment types will be made available soon.

These appointments may appear on your device as "Online Bookable", please note this just means the appointment slot type is available to book online, it does not mean a video or remote consultation. All the available appointments are face-to-face, in person, at Billesdon or Bushby Surgery.

If you are booking into a Health Care Assistant appointment please ensure this is only for a blood test.

NHS App and online services

There are two ways to register with the NHS App:

1. Photograph a form of ID and video your face while speaking or showing a 4 digit number to self-identify with NHS Digital. You do not need a linkage key or any tother details from us. Please do not call or come to the surgery to ask us for a linkage key.

Or

2. Link the NHS App to an existing online service provider (usually SystmOnline). You must have a SystmOnline account already. If you do not have one you can apply for one by completing this form and returning it to the surgery with two forms of ID.

For help with the above please click here for a comprehensive set up guide.

When your application has been processed we will send you your log-in details. You can then link the NHS App.

Please DO NOT ring the surgery about the NHS App as we are unable to help you. All technical queries should be directed to: www.nhs.uk/contact-us/nhs-app-contact-us/

By calling the surgery about the NHS App you may be stopping other patients trying to get through to book appointments.

If you have used Patient Access or some other online service providers in the past, you may find that you can no longer use them. This is due to our migration to a new clinical system.

To continue to order your repeat medication you will need to register with the NHS App or apply for a SystmOnline account.

Autism Research

Autism Research Register Promo

The ERICA Study

ERICA

Health and Wellbeing Roadshow

Health and Wellbeing Roadshow


Covid-19 Vaccination Certificate

Billesdon Surgery are unable to issue this certificate.

Please click here for further information. Proof of your vaccination status will be available on the NHS App, this is also useful for accesing your health records and ordering repeat prescriptions. The NHS App can be downloaded by clicking here for iPhone or here for Android.

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. The letter may take up to five days to reach you; if you intend to travel please ensure you request your certificate in plenty of time.

Under Subject Access Request (SAR) policy we can, if requested, print off a summary of your COVID-19 vaccinations for collection, in person, from reception. However this does not constitute as a certificate and may not be accepted for travel purposes.


New Clinical Records System – SystmOne

On Wednesday 25th May, Billesdon Surgery will be moving to a new clinical computer system called SystmOne. This will bring additional benefits to both the practice and patients.

This is a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the ‘Go-Live’ week.

SystmOne is currently used in GP practices, child health services, community services, prisons, hospitals, urgent care & out of hour, palliative care services and many more.

SystmOne has an important function of records sharing, where, if you happen to use any of the above services, those attending to your care may be able to access your medical records, which would be in your best interest.

Some other advantages of the new system are:

  • Greatly enhanced functionality for the clinical and admin teams
  • Greater integrated working with other healthcare agencies, thereby reducing duplication and improving patient safety
  • Improved SMS messaging and email functionality

The changeover is well planned; however we have been advised that we will need to reduce services during some weeks.

Despite training and preparation, there is no doubt that for the first few weeks we are going to be slower and we ask that you please be patient with our staff as they get to grips with the new system.

From 10 May until 10 June is our main training period and clinics will be slightly reduced so that staff can receive training on the new system.

There will be very limited on-the-day appointments for genuine emergencies only which will be prioritised clinically each day by a GP. 

From the 18 April for repeat medication prescribing, the practice will be issuing double prescriptions in order to avoid repeats becoming due at critical points in the changeover period. Please only order repeat prescriptions once and allow 5 days before collecting from the dispensary. Electronic prescriptions (EPS) will be printed and 2 months worth sent to your nominated pharmacy. Your pharmacy will advise when to collect each prescription.

Patients will not be adversely affected by this changeover; however, if you are an online user, you will need to re-register for online prescriptions and appointments with SystmOne. We will not be accepting new applications for online Patient and Proxy Access until after 25th May. All patients who currently have a live account will be contacted soon with further details. Patients who are registered with the NHS App or other online services will not be affected by this change.

Please ensure the practice has your correct email address and up-to-date mobile phone number so they can email or text you a new username and PIN for your SystmOnline online access, thus allowing you to make online bookings and order your repeat prescriptions.

Or, visit the practice to obtain a new username and password after Monday 30 May.

Please do ensure that we have your up-to-date mobile numbers in our records - this service is to help patients from missing valuable appointments and to inform you of any changes that the practice may need you to be aware of. However, if you do not wish to use this service, please inform reception to take this option off your records.

Please do not phone reception or dispensary as they will have no more information.


New Dispensary Opening Hours

From 26th April 2022 the dispensary opening hours are as below, until further notice. This is due to significant staff shortages and unprecedented demand on the dispensary caused by our forthcoming migration to a new clinical system in May:-

Monday 8.30am to 6.30pm  
Tuesday 9am to 1pm (closed in the afternoon)
Wednesday 9am to 2pm  (closed in the afternoon)
Thursday 9am to 1pm (closed in the afternoon)
Friday 8.30am to 6.30pm  

 


 

 

Extended hours for nurse and HCA appointments

Starting on Tuesday 8th February and then every Tuesday, Thursday and Friday we have extended hours for nurses and Health Care Assistants appointments from 7:30am. Both at Billesdon Surgery and the Bushby branch.


JUST Get Involved

JUST Get Involved Harborough Poster

 


 

 

Virtual appointments with your GP

Virtual consultations

South East London Cancer Alliance (SELCA) has created a video on Youtube to support patients having a phone or video consultation with healthcare staff, sharing practical tips on how to overcome some of the concerns and make the best of your virtual consultations.

To view the video please click here.


 

Have you been in hospital with COVID-19?

Regain


 

Support Your Surgery

GPs and their teams have faced an extremely challenging time during the COVID-19 pandemic. The restrictions have meant that face-to-face contact with patients has been limited in order to keep practice staff and patients safe.

The Support Your Surgery campaign provides GP practices with the tools to both manage expectations and to provide patients with the reality of issues facing general practice.

Alongside this, a petition has been launched calling on the UK Government to provide the urgent resourcing needed to increase the number of GPs in England.

Sign to support your surgery (e-activist.com)

#supportyoursurgery


NHS Job Opportunities

Reception training NEW


Mental Defeat and Chronic Pain

ChronicPain

Covid-19 Vaccination Passport

If you require evidence of your vaccination, for example in order to travel, please click here and download the NHS App.

If you do not have a smart phone or access to a computer then telephone 119 at least 5 days after your completing second dose of vaccination. Your passport will be sent to you in the post.

This service was live on the 17th May 2021.

For any technical queries with the NHS App please do not contact Billesdon Surgery.


Over 50's Alcohol Helpline

With You have launched an over 50's alcohol helpline which provides advice and support to individuals aged over 50, concerned others and professionals who are worried about their own or some else's drinking.

For confidential advice and support call the freephone Over 50's Alcohol Helpline on 0808 8010750

WithYou


Weight Management in Pregnancy

Weight management pregnancy

Weight Management in Pregnancy is a service recently launched by Leicestershire County Council, providing support and expert advice for Leicestershire residents pre, during and post-pregnancy.

If you are currently pregnant, you can access the service via a referral from your midwife.

If you are planning to become pregnant or have recently given birth, you can contact the service on 0116 305 1510, or visit the Weight Management in Pregnancy webpage.

First Contact Physiotherapists

  • Do you need quick access to diagnosis or advice on injuries, sprains, strains or sports injuries?
  • Do you need advice on managing arthritis or back pain?
  • Have you had recent orthopaedic surgery?

For any problems related to muscles, joints, tendons or bones we now have two specialist extended scope practitioners who are qualified physiotherapists. Their appointments here provide quick access to thorough expert assessment and advice.

If needed, they can then arrange investigations such as X-Rays and blood tests, or refer you for physiotherapy or exercise rehabilitation.

You can book an appointment at Billesdon Surgery by calling the reception team on 0116 2596206 with a specialist extended scope practitioner who can then arrange a telephone call or safe face to face appointments if necessary.


Musculoskeletal Self-Management app

The Leicester, Leicestershire and Rutland CCG have launched a Musculoskeletal Self-Management app to provide support for patients seeking advice about common MSK conditions and how to manage injury, along with exercise videos and links to useful websites.

It has been developed in collaboration with UHL and LPT Musculoskeletal physiotherapy services, Podiatry, Leicester Health Informatics Service and the LLR Elective Planned Care Team.

Download the app from the Apple or Google stores or by scanning the QR code

MSK QR code

 

Medication Requests by E-Mail

Prescriptions by email

Dispensary Survey 2019

From November 2019 to March 2020 we conducted a survey of patient opinion about the dispensary and the services we provide. You can now view the results of this survey below and check our action plan based on the results we received.

Dispensary Survey 2019 Results and Action Plan

Mental Health Wellbeing

Public Health England have produced guidance on the mental health and wellbeing aspects of coronavirus. The guidance has useful information and links to other support websites. Click here to link to this resource.

Important Information from the Dispensary Team

DUE TO THE CURRENT UNEXPECTED DEMAND FOR PRESCRIPTIONS DURING THE COVID-19 PANDEMIC
PLEASE ADHERE TO THE FOLLOWING:

 

PLEASE ALLOW AT LEAST 2 DAYS BEFORE

COLLECTING ORDERED PRESCRIPTIONS.

PRESCRIPTIONS SHOULD BE COLLECTED INSIDE

FROM THE DISPENSARY HATCH.

                                                      

PLEASE BE AWARE THAT DUE TO INCREASED WORKLOAD THE DISPENSARY PHONE LINES ARE EXTREMELY BUSY.

PLEASE ONLY CALL BETWEEN 11-1pm UNLESS YOUR QUERY IS URGENT, SUCH AS HAVING LESS THAN 3 DAYS WORTH OF MEDICATIONS.

TELEPHONE REQUESTS CANNOT BE PROCESSED OVER THE PHONE (UNLESS PRE ARRANGED) IF POSSIBLE ORDER ONLINE OR BY SENDING AN EMAIL TO This email address is being protected from spambots. You need JavaScript enabled to view it. OR POST YOUR PRESCRIPTION REQUEST IN THE DISPENSARY POST BOX LOCATED NEAR THE FRONT DOOR.

RECEPTION IS UNABLE TO ADVISE PATIENTS ON MEDICATION QUERIES. PLEASE DO NOT RING THIS LINE FOR INFORMATION ABOUT MEDICINES.

IN LINE WITH NHS ENGLAND, A 28 DAY SUPPLY WILL BE DISPENSED. ORDERING EARLY OR EXTRA CAN CAUSE SHORT TERM SUPPLY ISSUES.

 

THANK YOU

 

THE DISPENSERS ARE DOING EVERYTHING THEY CAN TO HELP PATIENTS DURING THIS DIFFICULT TIME. YOUR COOPERATION IS GREATLY APPRECIATED.


Support for older people

Sainsbury’s Supermarket

Shopping for elderly and vulnerable people only.   Starting Thurs 19thMarch first hour of business in every Supermarket.  (MH  7.30am – 8.30am)

For online customers from Mon 23rd March an expanded click and collect service will be available.  They will also prioritise the elderly and vulnerable for home delivery slots and are bringing in item limits to stop un necessary hoarding.

 

VASL – Community Champions

Can provide current information on where to find support.  They run a befriending scheme where a local volunteer will make phone contact with a person who lives alone.  (They can only offer phone contact currently).

Tel 01858 433232 or Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Silverline  Tel 0800 4708090

The only national, Free and confidential helpline for older people open 24 hours a day, 7 days a week and 365 days a year.  Offering information, advice and friendship.

 

AGE UK

Website:  https://www.ageuk.org.uk/leics/

Tel : 0116 299 2233      Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Advice for keeping well if self-isolating

The Royal Voluntary Service

https://www.royalvoluntaryservice.org.uk/our-services/advice-and-support/feeling-well-and-overcoming-loneliness

Mental Health Foundation

https://www.mentalhealth.org.uk/publications/looking-after-your-mental-health-during-coronavirus-outbreak

NHS 111

https://www.nhs.uk/conditions/coronavirus-covid-19/

Public Health England – Latest advice

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Harborough FM

https://harboroughfm.co.uk/coronavirus-latest-local-updates/

Harborough Mail

https://www.harboroughmail.co.uk/

CAB (Citizens Advice Bureau)

Will no longer be offering face to face appt. Therefore please direct to anyone needing help to the following sites/tel numbers.

 

Online self-help:

www.citizensadviceleicestershire.org

 

Telephone advice:

Leicestershire County Residents
0300 3302 111

9am to 4.30pm, Monday to Friday

 

Email advice:

www.citizensadviceleicestershire.org/get-advice/email-advice

 

Macmillan Welfare Benefits:

0300 456 8400

 

Money Advice Service for County Residents:

0116 464 7239

 

Help to claim Service - Help with new claims to Universal Credit:

0800 144 8444


Reception Refurbishment

You may notice some building work being carried out in the reception area over the coming months. This is part of our forward thinking plans to refurbish the reception and dispensary areas, to include moving the main telephone switchboard away from the front desk, expanding the back area to accommodate more work stations and improvements to dispensary.

We hope these changes will make the surgery more efficient and be of great benefit to staff and ultimately our patients. Disruption will be kept to an absolute minimum but please bear with us during this time.

Dispensary Survey 2018

From August to December 2018 we conducted a survey of patient opinion about the dispensary and the services we provide. You can now view the results of this survey below and check our action plan based on the results we received.

Dispensary Survey 2018 Results

Dispensary Survey 2018 Action Plan

Prescribing of over the counter medicines is changing

Billesdon Surgery will not generally give you a prescription for certain medicines that are available to buy from your local pharmacy or supermarket.

Please read this leaflet from the East Leicestershire and Rutland Care Commissioning Group for more information about these changes. The full prescription policy can be found at nhs.uk/OTCmedicines.

Out-of hours Medicines

Click here for our guide on how to get your medicines outside of the practice’s normal opening hours.

Dispensary Survey 2017

Through November and December 2017 Billesdon Surgery conducted a survey about the Dispensary and the services provided. The results of this can be viewed in the Action Plan

Chart.

Frequently Asked Questions

We hope you can find the information you need on this website.  We have also put together the Frequently Asked Questions section to assist visitors to our site.



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