On Wednesday 25th May, Billesdon Surgery will be moving to a new clinical computer system called SystmOne. This will bring additional benefits to both the practice and patients.
This is a major piece of work for the practice team and we ask for your help, support and patience over the coming weeks. There may be some disruption to services leading up to and during the ‘Go-Live’ week.
SystmOne is currently used in GP practices, child health services, community services, prisons, hospitals, urgent care & out of hour, palliative care services and many more.
SystmOne has an important function of records sharing, where, if you happen to use any of the above services, those attending to your care may be able to access your medical records, which would be in your best interest.
Some other advantages of the new system are:
- Greatly enhanced functionality for the clinical and admin teams
- Greater integrated working with other healthcare agencies, thereby reducing duplication and improving patient safety
- Improved SMS messaging and email functionality
The changeover is well planned; however we have been advised that we will need to reduce services during some weeks.
Despite training and preparation, there is no doubt that for the first few weeks we are going to be slower and we ask that you please be patient with our staff as they get to grips with the new system.
From 10 May until 10 June is our main training period and clinics will be slightly reduced so that staff can receive training on the new system.
There will be very limited on-the-day appointments for genuine emergencies only which will be prioritised clinically each day by a GP.
From the 18 April for repeat medication prescribing, the practice will be issuing double prescriptions in order to avoid repeats becoming due at critical points in the changeover period. Please only order repeat prescriptions once and allow 5 days before collecting from the dispensary. Electronic prescriptions (EPS) will be printed and 2 months worth sent to your nominated pharmacy. Your pharmacy will advise when to collect each prescription.
Patients will not be adversely affected by this changeover; however, if you are an online user, you will need to re-register for online prescriptions and appointments with SystmOne. We will not be accepting new applications for online Patient and Proxy Access until after 25th May. All patients who currently have a live account will be contacted soon with further details. Patients who are registered with the NHS App or other online services will not be affected by this change.
Please ensure the practice has your correct email address and up-to-date mobile phone number so they can email or text you a new username and PIN for your SystmOnline online access, thus allowing you to make online bookings and order your repeat prescriptions.
Or, visit the practice to obtain a new username and password after Monday 30 May.
Please do ensure that we have your up-to-date mobile numbers in our records - this service is to help patients from missing valuable appointments and to inform you of any changes that the practice may need you to be aware of. However, if you do not wish to use this service, please inform reception to take this option off your records.
Please do not phone reception or dispensary as they will have no more information.