Order your medication

Important information about ordering your prescriptions

• Please ensure you order your medications in plenty of time, we suggest you order 10-days before you are due to run out. 
• Prescriptions requested to be sent to a pharmacy (EPS) take 2 working days to be processed and sent to the pharmacy.  
• Orders placed on a weekend, bank holiday or in the evening are not processed until the next working day. 
• If you require further supplies of medicines, which may have been prescribed in the past, please allow extra time for this to be processed.    

Important information about collecting your prescriptions

• Allow 5 full working days before collecting your prescription. Example – if ordered on a Monday it will be ready the following week on the Tuesday. 
• A text message will be sent to your mobile phone when your prescription is ready. If we do not have your mobile phone on record, or you have dissented from receiving text messages, please note we will not be able to send you a reminder. 
• Please avoid asking for a prescription before the 5 days is up as this causes delays in processing other patient’s prescriptions. 
• The time we take to prepare your prescription allows the doctor adequate time to check your request and review your medication where appropriate. We believe this system ensures a high standard of care.  
• Your prescription will be issued provided that the doctor is willing to prescribe the item requested without seeing you.