Types of Appointments
- For medical emergencies such as sudden difficulty in breathing, chest or abdominal pain, please attend your local emergency department as soon as possible or dial 999.
- If you need urgent NHS mental health support, call the Mental Health Central Access Point on 0808 800 3302. This is a free helpline operating 24/7 for people of all ages in Leicester, Leicestershire and Rutland.
- For non-urgent free medical advice call NHS 111 24 hours a day 7 days a week.
- For coughs, colds, minor illness and medication queries please contact your local pharmacist for advice. If your own local pharmacist is unable to manage your medication query you can book an appointment with our practice-based pharmacists via reception.
- For minor injuries such as broken bones, sprains, bruises and wounds patients can contact St Luke’s Treatment Centre in Market Harborough, Monday to Friday (excluding bank holidays) 8.30am to 6.30pm.
- For joint or muscle pains you can book to talk with a First Contact Physiotherapist via reception. First Contact Physiotherapists have expertise in the assessment and management of musculoskeletal conditions.
- For non-medical support, such as day centres, charities or community groups to reduce loneliness, you can book a conversation with a Social Prescriber via reception.
- For a self-referral for counselling please contact VitaMinds on 0330 094 5595. Their address is 2 Bank Court, Weldon Road, Bury St. Edmonds LE11 5RF. Or complete their contact form: Contact Us – Vita Health Group
- For Dementia specialist advice and support, for families and carers of someone with dementia, please contact the Dementia specialist Admiral Nurse clinic, Market Harborough on 0185 845 1040 or email [email protected]. To book an appointment visit dementiauk.org/mhboroclinics. You can find more information about the Admiral Nurse clinic at dementiauk.org/what-is-an-admiral-nurse.
Booking a GP Appointment
If you do not feel that any of the above services are appropriate and your medical problem is more complex, please arrange to speak with one our GP’s.
On weekday mornings we offer on the day telephone appointments. Book by calling reception on 0116 2596206 at 8am. We have 20 queue positions, if your call is outside this number you will hear an engaged tone; we apologise for this and ask you to please try again later. If all of the GP appointments are taken, our reception staff will help to signpost you to another local service.
Once your telephone appointment is booked, please stay by your phone as the GP will try to call you twice only before 12pm. You should also be available to attend the surgery in the morning before 12pm as a GP face-face review may be required. If you miss your telephone appointment you’ll need to book another appointment by calling at 8am the following day.
On weekday afternoons we provide pre-bookable face-to-face appointments. These are primarily available using the online booking service via the NHS or SystmOnline apps.
Click here for details about the online services available to you.
Please be reassured that we always have an on-call doctor available Monday to Friday until 6.30pm if you require urgent medical advice.
Usual GP Clinics
| Monday | Dr Amin | Dr Burton | Dr Peters | Dr Wardle | ||
| Tuesday | Dr Hari | Dr Patel | Dr Peters | Dr Wardle | ||
| Wednesday | Dr Amin | Dr Burton | Dr Patel | Dr Wardle | ||
| Thursday | Dr Amin | Dr Burton | Dr Kacha | |||
| Friday | Dr Amin | Dr Kacha | Dr Patel | Dr Wardle | ||
| Subject to change due to holidays/sickness | ||||||
Accurx Online Patient Triage
What is Accurx Online Patient Triage?
Accurx Online Patient Triage is an online consultation tool that allows you to submit an administrative request to Billesdon Surgery. This feature has now been activated for our practice and is open from 9am to 12pm Monday to Friday.
What can I use it for?
- Requesting a fit (sick) note
- Online access queries and password resets
- Requests to access your medical records
- Cancelling an appointment
- Test results
- Home Blood Pressure readings
Can I submit a request on behalf of someone else?
Yes – once you have answered the questions relevant to your request, you will be asked who the request is about. If you select “Myself” you will be asked for your details. If you select “Someone else” you will be asked to provide your own details along with the details of the person for whom you are submitting the request.
How do I access it?
You can access Accurx Online Patient Triage via a link on the banner at the top of our practice website home page or by clicking here.
To view Accurx’s Privacy Policy please go to https://www.accurx.com/privacy-policy
NHS App
