Repeat Ordering
Please request your repeat prescriptions via the NHS App, SystmOnline or other online service provider.
Alternatively the best way to order your prescriptions is to send us an email to [email protected]; this mailbox is monitored throughout the day. If your query is urgent mark your email as URGENT in the subject header.
Requests sent to other surgery email addresses may delay your order. Please do not send non-medication orders to the above email address.
You can also request prescriptions by calling 0116 216 7260 from 11am until 1pm Monday to Friday. This line can be very busy at times so please keep trying or use the other ordering methods above.
Dispensary Opening Hours
| Monday | 8.30am to 6.30pm |
| Tuesday | 8.30am to 6.30pm |
| Wednesday | 8.30am to 6.30pm |
| Thursday | 8.30am to 6.30pm |
| Friday | 8.30am to 6.30pm |
Non-urgent advice: Patient Notice
Please ensure you order your medications in plenty of time, we suggest you order 10-days before you are due to run out.
Prescriptions requested to be sent to a pharmacy (EPS) take 2 working days to be processed and sent to the pharmacy.
Orders placed on a weekend, bank holiday or in the evening are not processed until the next working day.
If you require further supplies of medicines, which may have been prescribed in the past, please allow extra time for this to be processed.
Allow 5 full working days before collecting your prescription. Example – if ordered on a Monday it will be ready the following week on the Tuesday.
A text message will be sent to your mobile phone when your prescription is ready. If we do not have your mobile phone on record, or you have dissented from receiving text messages, please note we will not be able to send you a reminder.
Please avoid asking for a prescription before the 5 days is up as this causes delays in processing other patient’s prescriptions.
The time we take to prepare your prescription allows the doctor adequate time to check your request and review your medication where appropriate. We believe this system ensures a high standard of care.
Your prescription will be issued provided that the doctor is willing to prescribe the item requested without seeing you.
Out of Hours
If you need urgent re-supply of repeat medications when the surgery is closed please telephone 111.